Terms & Conditions

Returns

Hauteloom offers a generous return period for all items. To be eligible for a return, your item must meet the following criteria:

• Non-defective items: You have 30 days from the delivery date to initiate a return.
• Damaged or lost items: Claims for these issues must be submitted within 7
  days of delivery.
• Defective items: You have 60 days from the delivery date to report a defective item. Only returns or claims submitted within these specified timeframes will be considered.

Please note the following conditions for all returns:

• Restocking Fee: A 15% restocking fee will be applied to all returned items, regardless of the reason for the return. This fee will be waived only if the item had damage or a defect at the time of delivery that was not caused by the customer.
• Item Condition: If, upon inspection, Hauteloom identifies damage or defects resulting from customer usage, you will be responsible for the full cost of the rug, as well as all associated shipping charges.
• Packaging: Please return all products in their original or equivalent packaging. Items must be returned with the same shipping dimensions as when they were delivered to avoid additional shipping costs.

We do not accept returns for rug pads and clearance items. Additionally, items purchased from our retail partners (and not directly from our website) are nonreturnable.

Cancellations

Cancellations are not guaranteed. Once an order has been dispatched for shipping, it can no longer be canceled. All cancellation requests must be submitted via email to support@hauteloom.com. Hauteloom will send you an email confirmation once the cancellation has been processed.

Return Address
Please send all returns to the following address:
Hauteloom LLC 560 Marine Dr. Calhoun, GA 30701
For returns or any other inquiries, please contact support@hauteloom.com or call +1 855-428-8342. Be sure to have your order ID and the email address associated with your order ready.

Privacy Statement

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, we collect the personal information you give us, such as your name, address, and email address, as part of the buying and selling process.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address. This provides us with information that helps us learn about your browser and operating system.
Email Marketing: With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 - CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, place an order, or arrange for a delivery, we imply that you consent to our collecting and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent? If you change your mind after opting in, you may withdraw your consent for us to contact you for the continued collection, use, or disclosure of your information. You can do this at any time by contacting us at support@hauteloom.com or by mailing us at: Hauteloom LLC 560 Marine Dr. Calhoun, GA 30701

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase.
For more information, you can read Shopify’s Terms of Service and Privacy Statement.

SECTION 5 - THIRD-PARTY SERVICES

As we mentioned, we do not share your data with third-party services.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While nomethod of transmission over the Internet is 100% secure, we follow all PCI-DSS
requirements and implement additional generally accepted industry standards.

SECTION 7 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at support@hauteloom.com.