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Return Policy

Information to start your return.


Hauteloom offers a generous return period of 30 days for all non-defective items, 7 days for claims related to damaged or lost items, and 60 days for defective items. Only the returns or claims submitted within these specified timeframes will be considered. Note that a 15% restocking fee applies to all returned items, regardless of the reason for return, unless there is damage or a defect identified at the time of delivery that was not caused by the customer.

In the event that, upon inspection of the returned item, Hauteloom identifies damage or defects resulting from usage, the customer will incur the responsibility for the rug's cost, along with all associated shipping charges. 

Kindly return all products to Hauteloom in their original or equivalent packaging, ensuring that items are returned in the same shipping dimensions as delivered to avoid additional shipping costs.

Note that we do not accept returns for rug pads and clearance items. Items purchased not from our website but from our retail partners are also non-returnable.


Cancellations are not guaranteed, and once an order has been dispatched for shipping, cancellation is no longer possible. 

All requests for cancellations must be submitted via email to Hauteloom will provide confirmation of cancellation through email notification once the order cancellation is processed.

Return Address

560 Marine Dr.
Calhoun, GA 30701

Please contact or call +1 855-428-8342 with your order ID number along with the email address associated with the order.


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