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Care & Cleaning

Common tips about rug care.

Know Your Rug

Understanding your rug is essential for finding the best cleaning techniques and ensuring its longevity. Below are recommendations for various types of rugs to address stains and spills effectively.


Odors result from dyes, yarns, and shipping over long distances in sealed wrap. Most odors dissipate within a week once the rug is removed from the shipping wrap. Air out both sides of your rug on a sunny day to eliminate the smell.


Minor creases and raised edges are normal due to tight rolling and packing during shipping. Allow up to a week for your new rug to lay completely flat. If needed, roll the rug to the reverse side after opening, wait a couple of days, and it should flatten out. Using a pad is also recommended. Another way to go about this is by placing weight on the areas where the waves are.


Shedding is a natural occurrence in all wool rugs and tends to decrease over time, influenced by factors such as traffic and usage. Generally, it requires a minimum of 20-25 vacuum sessions to reduce shedding. However, certain wool rugs may continue to shed throughout their lifespan.


Clip sprouts and snags with scissors; avoid pulling them as it might damage the rug.

Care of Your Rug


Regular vacuuming WITHOUT using the beater bar is highly recommended to prevent dirt and dust buildup. Occasionally shaking your rug also helps to get rid of dirt particles hidden in the deeper parts of the fleece, and makes the fibers shinier. Rugs placed in high-traffic areas should be vacuumed more frequently.

Avoid vacuuming the fringes, especially those on hand-knotted rugs. Use a broom to clean the fringes.


Promptly clean spills to prevent staining. Once a stain is set, it becomes much more difficult to clean.

Blot the stain immediately with a mild soap and water solution using a clean white cloth. Work from the outer edges of the spill towards the center to prevent spreading. Avoid rubbing at all times, as it might set the stain deeper into the rug.

Maintenance by Fibers

Washable Rugs

Our rugs are designed to be resistant to stains, lightweight, and suitable for both families and pets. Proper care is essential for the longevity of your rug. Follow these recommended methods for cleaning your washable rugs.

For spills, blot from the edges towards the center with a cotton cloth or paper towel. Use dish soap and cold water solution. In case of larger spills or stubborn stains, the rug can be machine washed.

For optimal results,  clean or wash the rug promptly after major accidents. Spot-cleaning with dish soap is recommended for minor spills.
You can also adhere to the care instructions provided by the manufacturer on the label located at the back of the rug.

Machine Washing

  • Place the rug in the washing machine with the reverse side facing up.
  • Non-bleach detergents are suitable; avoid using bleach or fabric softener.
  • For stubborn stains, pretreat by gently rubbing the stained area with dish soap before machine washing with cold water.
  • Use the delicate cycle on your washer. Repeat these washing instructions for persistent stains.
  • Preserve your washable rug by avoiding washing machines with agitators, as they can impact thread integrity. Opt for impeller designs for a gentler wash.


Hang and air-dry for the most convenient drying method. Alternatively, use a dryer with low heat, placing the rug with the reverse surface up. Avoid high heat to prevent damage. Larger rugs may require a second dryer cycle. Temporary buffs or curls may occur but will diminish over time. Air drying by hanging is the most effective way to prevent these issues.

Any wrinkles or puffiness will disappear within 1-2 weeks, depending on foot traffic. For a quick recovery, place the rug under another rug with heavy foot traffic for 2 days. These recommendations facilitate a swift adjustment for your rug after washing.

Natural Fiber Rugs 

  • Natural fiber rugs come with inherent loose fibers and knots. Regularly vacuum the rug on a low power setting, ensuring thorough coverage from various angles. 
  • Trim any loose threads on the rug's surface with household scissors. Avoid pulling them to prevent unraveling or damage.
  • In case of spills, gently blot the affected area with a clean, undyed cloth to absorb the spill and prevent spreading. 
  • Begin from the outer edges and work towards the center. If using cleaning solvents, conduct a small test in an inconspicuous area first. For stubborn stains, consider seeking services from a professional cleaner experienced in handling natural fiber rugs. Avoid dry cleaning, as potent chemicals in the process may cause damage or fading to the rug.

Shag Rugs

Shag rugs should only be vacuumed with the hand attachment. Spills should be immediately blotted, cleaned, and dried thoroughly. Moisture will cause shag rugs to attract dirt and matte. 

  • Address spills and stains promptly. Blot the stained area with a clean, dry cloth or paper towel to absorb as much liquid as possible. 
  • Avoid rubbing to prevent damaging the long fibers.
  • Mix a mild carpet shampoo or a mild detergent with water. Test the solution in an inconspicuous area to ensure it won't discolor the fibers.
  • Apply the cleaning solution to the stained area using a soft brush or sponge. Gently work the solution into the fibers without excessive scrubbing. 
  • Rinse with clean water and blot with a dry cloth to remove excess moisture.

Outdoor Rugs

  • Use a dry cotton towel or white paper towel to absorb as much of the stain as possible. Use a dull instrument to scrape off any food or debris. 
  • Prepare a solution of a small quantity of dish soap and a cup of cold water. Use a clean sponge and apply the soapy mixture to eliminate the remaining stain. 
  • Let the area dry. 
  • For a comprehensive cleaning, spray a soap and water mixture all over and rinse with a garden hose.

Synthetic Fiber Rugs (Olefin | Polypropylene | Nylon)

  • Use a dry cotton towel or white paper towel to absorb as much of the stain as possible. Employ a dull instrument to scrape off any food or debris. 
  • Combine a small amount of dish soap with a cup of cold water. Apply the soapy mixture with a clean sponge and gently eliminate the remaining stain. 
  • Finally, blot the treated area with a dry towel.

Wool & Cotton Rugs: 

  • Blot the stain with a clean, white cloth or paper towel to absorb as much liquid as possible.
  • Avoid rubbing the stain, as this can push it deeper into the fibers.
  • Mix a mild detergent or wool-safe carpet cleaner with cool water, following the manufacturer's instructions on the cleaning solution
  • Test the cleaning solution on a small, inconspicuous area of the rug to ensure it doesn't cause discoloration or damage. Gently eliminate the remaining stain, then blot the area with a dry towel. Avoid excessive heat or agitation, as wool rugs are more susceptible to bleeding and staining than synthetic rugs. It is advisable to seek the services of a professional rug cleaner annually.

Viscose Rugs: 

  • Professional cleaning is recommended for stain removal. 
  • Avoid placing viscose rugs in high-traffic areas to minimize the need for cleaning.

Rug Pads

Consider using rug pads underneath your rug to extend its longevity. Rug pads help prevent accidents by securing the rug in place!


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